Frequently Asked Questions

Custom Pet & Family Portraits

Can I see the artwork before I purchase it?

I am afraid not. The order has to be placed first. Nevertheless, we will make up to 5 amendments to ensure you are 100% happy with the artwork.

Can I see the product before you post it?

Yes! We will send the proofing for you to agree. We will not post your artwork until you are 100% happy with it!

Can I print more than one pet per one artwork?

Absolutely! We can do any number of animals. You can use even multiple photos, and we will combine them (mind you, the images must have similar lighting, shooting angles, etc. for the portrait to look realistic when combined). Please see our photo guide to check the examples.

Do you do humans?

Of course!, Wedding portraits, family portraits and more!

Is my photo good enough to use?

The final artwork reflects the quality of the photos provided by you. We can work with almost any photo, but image quality is essential to achieve the best result. Follow our photo guidelines, and your photo is very likely good enough to use.

  • Make sure the photo is taken in good lighting (outdoor daylight is best)
  • Try to take the photo at eye level
  • They don't need to be looking at the camera, but it does make it more captivating artwork.
  • Try to get a close up so we can see all the unique features
  • Make sure the photo is not blurry
  • Make sure all the features are on the photo
  • Ensure that the colors in the photo are not affected by bad lighting. If the colors in the photo are not accurate to real life, the final artwork won't be either

We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters into your own hands and ensure you upload the best photo you have. If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note that is is the customer's responsibility to provide a high-quality photo. Although we do review orders, it is not our responsibility to chase you for a better photo. Low-quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high-quality photos.

Color accuracy.

Please be aware that printed colors may vary slightly from what you see on your screen, as will colors from one screen to the next.

Can the background be changed?

Yes, it can, and we do usually change it. It all depends on the original photo and your wish.

Can you add missing features?

Sometimes, if the missing feature is small, we may be able to do it. When we see the photo will be able to let, you know.

Can you remove things from the photo?

It depends on what you would like to remove. When we see the photo will be able to let you know

Do you use actual paint/pencils?

No, we do not use conventional methods to create these artworks. We use digital mediums such as a tablet and stylus to create your artwork, which gives your artwork its unique look.

Can I change my order?

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Shipping & Payment

Do you ship worldwide?

Yes, we do.

What are the shipping times?

US Orders: Most orders are usually fulfilled and ready to ship within 5-10 days. This can increase to up to 20 during busy periods and sales periods. Regularly, you can use the delivery timeline as the expected delivery.

International Orders: Same as above for the production time. 5-10 days transit time for Canada, United Kingdom, and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for the rest of the world.

You'll receive an email containing your tracking number once your order is ready to be shipped.

Will I receive a tracking number?

Yes, you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.

We'll also send you ongoing email updates about where your parcel is. If you haven't received your tracking number after 14 days, please email us.

Usually, once you've got your tracking number, your order will arrive within just a few days.

My tracking number isn't working!

Please don't worry. Send us an email, and we'll let you know exactly where your parcel is.

My order was returned to the sender. Can you send it back out to me?

Yes, we can.

Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender/shipping failure situations occurs when the shipping address is incomplete or incorrect. If this is our fault, we will reimburse you for the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout, we are sadly unable to refund any costs, but of course, we will still re-ship your order once we receive a correct address from you.

If your order was returned to the sender, reach out to us, and we'll arrange to have it re-shipped. Most of the time, we will ask for a new shipping address and contact number to ensure that it gets delivered successfully this time around.

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Visa Debit, Mastercard, American Express, and more. We also accept PayPal payments.