Frequently Asked Questions

Keepee Frame

Yes, they can. The frames are made of two pieces (front and back) and are held together by friction. The pieces can be separated by applying pressure in the right spots. Then, the photo can be swapped.

Frame: PLA plastic in different colours
Paper: High quality Satin 290gsm photo paper
Print: Professional ink based printer
Magnets: Rare earth magnets


  • You can use any photo; there is no limit. You can use people and animals in all the frames. The choice is yours.


  • The quality of your photos (resolution, lighting, sharpness) will determine the final print.

Size & Format

  • Please look at the frame you are ordering and the photo you have and try to imagine how it will look.
  • The photos only sometimes fit the frame perfectly, and we will have to crop the image or add some background - which is only occasionally possible.
  • Please do not crop photos; that will give us more options to fit them perfectly.

Shipping & Payment

Yes, we do.

Yes, we can.

Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender/shipping failure situations occurs when the shipping address is incomplete or incorrect. If this is our fault, we will reimburse you for the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout, we are sadly unable to refund any costs, but of course, we will still re-ship your order once we receive a correct address from you.

If your order was returned to the sender, reach out to us, and we'll arrange to have it re-shipped. Most of the time, we will ask for a new shipping address and contact number to ensure that it gets delivered successfully this time around.

Please don't worry. Send us an email, and we'll let you know exactly where your parcel is.

Most orders are usually fulfilled and ready to ship within 1-3 working days. UK Orders: 1-5 working days transit time.
US Orders: 5-10 business days working days transit time.. Regularly, you can use the delivery timeline as the expected delivery.
Europe: 5-10 working days transit time.
Canada: 5-10 working days transit time.
Australia: 5-10 working days transit time.
Rest of the world: Up to 21 working days transit time.

You'll receive an email containing your tracking number once your order is ready to be shipped.

We accept all major debit and credit cards, including Visa, Visa Debit, Mastercard, American Express, and more. We also accept PayPal payments.

Yes, you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.

We'll also send you ongoing email updates about where your parcel is. If you haven't received your tracking number after 14 days, please email us.

Usually, once you've got your tracking number, your order will arrive within just a few days.